Make a Lasting,
First Impression.

The Orientation Company offers a premium experience to help employees navigate their benefit plan options, as we help build your relationships with them.

Help Each Employee Fit Right In.

The relationship between employer and employee has changed. Corporate culture is taking center stage, as workplace relations and employee engagement now top the list of critical factors for job satisfaction. Employers are looking to recast their relationships with workers to increase engagement, teamwork and retention.

These are the new questions: How do you forge that strong and trusting relationship with new hires? How do you stay connected with seasoned team members? And how does a large organization make them feel at home?

It starts with making a one-to-one connection with each employee, at every opportunity.

Creating a First and Lasting Impression.

Whether you’re onboarding brand new employees or conducting an annual benefits renewal, The Orientation Company will take that opportunity to make a one-to-one connection with each employee on behalf of your human resources team.

Considering how much your organization spends to offer a competitive benefits package, don’t let this investment go overlooked. Make sure your employees know you’re investing in them.

We’ll talk with each employee personally and tell them everything they need to know about their benefits. About joining your organization. About making the most of the safety net you’ve built for them. We’ll help you leave a lasting impression that shows how much you value employees.

Percentage of employers who believe their benefit communications are easy to understand

Percentage of employees who believe their benefit communications are easy to understand

A Personalized Benefits Enrollment Experience

Ongoing New Hire Orientation

Your first impression is critical to employees. Make it a professional one when you outsource new hire orientation with TOC. TOC will deliver the messaging that matters to your organization, while taking care of the employee’s benefit enrollment needs. We offer:

  • New Hire Orientation. TOC’s Benefit Advocates will be trained on your benefit programs and enrollment platform, and in turn will provide benefit education and enrollment assistance to all employees, through a phone conversation, and/or virtually.
  • Scheduling Tool. TOC employs an online tool to schedule an educational enrollment opportunity with a TOC Benefit Advocate. A dedicated toll-free number allows employees to speak with a representative for scheduling assistance. If the client has the service center feature, the dedicated toll-free number is used for assistance with questions.
  • Benefit Communications. TOC provides your employees with benefit guides, postcard reminders, e-blasts, text reminders and any other tools they need for a successful enrollment.
  • Enrollment Software. TOC enters benefit election information and applicable benefit data, provided by the eligible employees.
  • Call Recording. TOC records all calls and furnishes transcribed recordings as needed, after editing for PHI.
  • Enrollment Status Reporting. TOC generates monthly analytics of scheduled, enrolled, incomplete and “no-show” appointments.
  • Reminder Phone Calls. TOC gives new employees outbound call reminders during their benefit-eligibility window. Newly-eligible employees that answer the call will have the opportunity to schedule an enrollment session. Those that don’t answer will get a message to contact the Service Center to schedule an enrollment session.
  • Post-enrollment Confirmation Statements. TOC provides enrolled employees with an Enrollment Reminders document, complete with instructions on how to access the confirmation statement online.
  • Post-enrollment Survey. TOC generates an automated survey option after each enrollment call to capture feedback from newly-eligible employees who completed enrollment with a Benefit Advocate.

Benefits Annual Open Enrollment /Acquisition Enrollment

When you partner with TOC, you can choose from a comprehensive list of offered services, to build an enrollment that works for your organization. Some of our services include:

  • Benefit Advocates. TOC’s Benefit Advocates will be trained on your benefit programs and enrollment platform, and in turn will provide benefit education and enrollment assistance to all employees, onsite and/or virtually.
  • Benefit Communications. TOC provides your employees with benefit guides, postcard reminders, e-blasts, text reminders and any other tools they need for a successful enrollment.
  • Enrollment Software. TOC enters benefit election information and applicable benefit data, provided by the eligible employees.
  • Status Reporting. TOC provides periodic detailed reports during the annual enrollment period.
  • Scheduling Tool. TOC employs an online tool to schedule an educational enrollment opportunity with a TOC Benefit Advocate. A dedicated toll-free number allows employees to speak with a representative for scheduling assistance. If the has the service center feature, the dedicated toll-free number is used for assistance with questions.
  • Employee Election Data. TOC provides post-enrollment data files for upload to payroll/HRIS and applicable benefit carriers and administrators, if TOC is supporting your BenAdmin software.
  • Post-enrollment Confirmation Statements. TOC provides enrolled employees with an Enrollment Reminders document, complete with instructions for how to access the confirmation statement online.

Benefit Administration Implementation Support

TOC manages your benefit administration implementation timeline and acts as a liaison between you and the vendor. We support the build-out of benefit administration systems by completing the required documentation for system configuration based on eligibility rules, benefit plans offered and employee/employer premiums.

This includes (but is not limited to):

  • Coordinating calls with all carriers and vendors to obtain and review file specifications
  • Monitoring deliverable deadlines for test and production files
  • Establishing testing protocols and assisting with testing the system prior to going “live”

Year-round Service Center

Your HR team's time is valuable and every second counts. TOC can put hours back in the day by fielding some of your employees' questions in our year-round Service Center. Simple requests can eat up a lot of time, which is why clients entrust us with their employees' benefit questions, life event questions, warm transfers to carriers, appointment scheduling assistance, and password resets.

The TOC Service Center can also take repetitive administrative tasks off your HR team's plate, leaving more time to concentrate on your company's strategic needs.

  • Inquiries – Benefit questions, Life Event questions, warm transfer to carriers, scheduling assistance, password resets
  • Administrative Support – Management of life event enrollment, evidence of insurability, overage dependents, urgent carrier updates

“When employers use enrollment firms to make the process smoother, employees are more likely to engage.”

– MetLife’s 15th Annual U.S. Employee Benefit Trends Study

Ideas and Data Worth Sharing

Onboarding Matters

It’s important to not only onboard new employees but also to be sure they are fully integrated into your company and culture, says S. Chris Edmonds, speaker, executive consultant and author of best seller “The Culture Engine.”


Benefits Are Still Confusing

Despite efforts by companies and regulators to make insurance easier to understand, nearly 40 percent of employees in one survey say they are confused about their benefits information – and more than 40 percent felt stressed by the enrollment process.


Employees Place Top Value on Respectful Treatment

A study by the Society for Human Resource Management shows that employees now feel respectful treatment to be the most important factor for job satisfaction, edging out traditional determiners like compensation.

“The Ecology Group of companies chose TOC to handle our enrollment process and we could not be more satisfied with our choice."

"We chose TOC because they have ‘big firm’ experience, but operate with a private firm level of personal service. It gave us the best of both worlds. Being a veteran-owned business meant a lot to us, as well. We highly recommend TOC for all size enrollment projects.”

Who We Are

Our Story

Make a lasting, first impression. That’s not just good advice, it’s the driving principle behind The Orientation Company.

We’re a team of seasoned professionals who worked together for two decades in the top enrollment and carrier companies in the U.S. During that time, we witnessed first-hand what happens when decisions are made based only on top or bottom line profitability initiatives. We wanted to combine our knowledge to provide industry-defining services—without being owned by a broker or private equity company. So we joined forces and created a truly unique and personalized experience for employers and employees.

At TOC, we lean on decades of lessons learned and relationships built. We leverage your technology and provide top-tier implementation staff. Our communications team, comprised of award-winning writers, graphic designers, film producers and directors, creates your customized content. We invest the time to get to know every client company so we can seamlessly guide employees through benefits enrollment. Your employees will feel engaged and appreciated throughout the process – because they will be engaged and appreciated.

What sets us apart? Our experience and our passion for perfection. Our team is lean, efficient, and motivated. We don’t aim to be the biggest. We aim to be the best.

We set out to create the ideal enrollment company. We’re proud to say, we did it—and our clients agree.

Our Team

Contact Us

Questions about The Orientation Company?
Feel free to contact us at info@TheOrientationCompany.com

5 Cowboys Way, Suite 300 – i
Frisco, TX 75034

Company main number: 214-296-2699

 

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